Return & Refund Policy
Welcome to Pokemon TCG Source.
We are committed to providing authentic Pokémon TCG products, reliable international shipping, and trusted customer support worldwide.
Our Commitment
At Pokemon TCG Source, customer satisfaction is our priority. We work with collectors, resellers, and stores around the world and aim to provide:
- Authentic Pokémon TCG products
- Fast and secure international shipping
- Trusted payment methods
- Responsive customer support
- Fair refund and replacement solutions
Returns & Replacements
We understand that international shipping and logistics can occasionally result in issues such as damaged items, incorrect products, or missing items. In such cases, our support team will carefully review the situation and provide an appropriate solution.
Refund Policy
pproved refunds are processed after our investigation and verification process has been completed.
Depending on the situation, we may offer:
- Full refund
- Partial refund
- Product replacement
- Store credit for future purchases
Refund processing times typically range from 3–7 business days, although some international banking institutions or payment providers may require additional processing time.
Refunds are generally issued using the same payment method originally used for the purchase whenever possible.
Important Non-Refundable Situations
While we always aim to support our customers fairly, certain situations may not qualify for refunds or replacements.
Refunds or returns may be denied in cases including but not limited to:
- Incorrect delivery information provided by the customer
- Orders delayed due to customs inspection or customs clearance procedures
- Minor cosmetic imperfections on manufacturer packaging
- Opened, used, or tampered products
- Customer change of mind after shipment has been completed
- Delays caused by weather conditions, holidays, airline disruptions, or courier service interruptions
- Failure to contact us within the required reporting period
Please note that customs regulations vary by country, and buyers are responsible for understanding their local import regulations before placing an order.
Shipping Policy
Pokemon TCG Source proudly provides international shipping services to customers worldwide.
All packages are securely prepared and shipped using trusted international logistics providers to help ensure safe and reliable delivery.
Shipping Rates
- Orders above $1000 USD qualify for FREE worldwide shipping.
Shipping costs may vary depending on:
- Package weight and size
- Destination country
- Courier service availability
- Customs procedures and import regulations
Tracking information will be provided once shipment has been processed and dispatched.
Estimated delivery times may vary depending on destination and carrier operations.Orders below $1000 USD are shipped using a flat-rate international shipping fee.
International Payment Options
To make international transactions simple and secure for our worldwide customers, we currently accept the following payment methods:
To make international transactions simple and secure for our worldwide customers, we currently accept the following payment methods:
- Wise Transfer
- Credit Card Payment Link
- Cryptocurrency Payments
All payment methods are processed securely, and payment instructions are provided directly by our official support team.
Customers are encouraged to verify all payment details carefully before completing transactions.
Order Verification & Security
For security purposes, some orders may require additional verification before shipment, especially for large wholesale purchases or first-time international customers.
This process helps us:
- Prevent payment fraud
- Protect customer transactions
- Ensure secure order fulfillment
- Maintain safe international business operations
Our team may contact customers for additional confirmation if required.
Shipping Fees, Minimum Order Requirement & Social Media Support
Please note that our minimum order quantity (MOQ) for international shipping is $200 USD.
Final Notice
By placing an order with Pokemon TCG Source, customers acknowledge and agree to the terms outlined in this Return & Refund Policy.
We appreciate every customer who chooses to work with us and look forward to continuing to provide quality Pokémon TCG products and dependable worldwide service.
Send us and Email : admin@pokemoontcgsource
get to us on whatsapp : 6738161543154
11. Shipping Fees, Minimum Order Requirement & Social Media Support
Please note that our minimum order quantity (MOQ) for international shipping is $200 USD.
* Orders below $200 USD are not eligible for standard international shipping through the website.
* If you are interested in placing a smaller order, kindly contact us directly through our social media platforms for assistance and possible arrangements.
For standard international orders:
* A flat shipping fee of $45 USD applies to all orders below $1000 USD
* Orders of $1000 USD or more qualify for free international shipping
If your order total reaches $1000 USD, you are not required to pay the $45 shipping fee. Before completing payment, simply deduct the shipping fee amount and pay only for your order total.
For all regular orders below $1000 USD, the shipping fee must be included with your payment.
Contact & Social Media Support
For smaller orders, product inquiries, updates, or customer support, you can reach us through our official social media platforms:
* Facebook
* TikTok
* WhatsApp
* Instagram
Our team will respond as quickly as possible to assist you with your order or inquiries.